Purchase Policy
Ticket Terms of Use
Please be sure you select the correct event and location (we are in Hamburg, NY) and the correct number of tickets before completing your purchase. The code on each ticket allows redemption of the item described, and it will be scanned for authenticity. Do not make additional copies of your ticket(s); duplicates will be rejected. Please be aware that SaffireTix is our exclusive ticket sales vendor. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit. The Erie County Agricultural Society is not responsible for any losses resulting from counterfeit tickets, third party vendors or ticket aftermarket/re-sales. The ticket holder agrees to comply with all venue policies and protocols including health, safety and security in place. You voluntarily assume all risks whether occurring prior to, during or after the event. You agree to release the Erie County Agricultural Society, as well as Saffire and their respective affiliates and representatives from responsibility and claims in any way related to the purchase and use of your ticket. You grant the Erie County Agricultural Society, as well as Saffire and their respective affiliates, with an unrestricted license to use your image or likeness in photograph or video.
Refunds & Cancellations
By proceeding with a purchase, you acknowledge that you have read, understood, and agree to abide by the terms outlined in this disclosure regarding refunds.
Please note that all sales are final, and we do not offer refunds.
We understand that unforeseen circumstances may arise that prevent you from attending an event. However, due to the nature of event planning and logistics, we are unable to accommodate refund requests, including but not limited to:
• Change in personal plans
• Travel disruptions
• Inclement weather
• Date exchanges of equal or greater value may be offered for The Festival of Lights.
In the event of a cancellation or rescheduling of the event, ticket holders will be notified promptly, and alternative arrangements or refunds may be offered at our discretion.
Service Animals
Service animals ARE allowed, Emotional Support Animals (ESA), therapy dogs, and pets are NOT allowed on the Fairgrounds. This policy is for the safety of our guests and the animal.
Contacting Us
If you have any questions or concerns regarding this policy or need assistance with your ticket purchase, please don't hesitate to contact us at (716) 649-3900.
Effective Date and Changes
The Erie County Agricultural Society reserves the right to modify the terms of this policy at any time and in our sole discretion, by posting a change notice to this page.
This policy was last modified on October 2, 2024.